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RSS Google Maps and Local Search

  • Basic Places Practices Update: How do you claim an owner-verified listing? May 17, 2012
    A common issue that arises in the forums is the business owner that is unable to change or enhance their listing because they no longer have access to the account that it is in, perhaps because they lost the password , the employee that had claimed the listing is no longer employed or they had [...] No related posts. […]
    Mike Blumenthal

RSS Direct Creative

  • The Importance of Being Trivial May 2, 2012
    Do you like the title of this article? I stole it from chapter 3 of The Art of Readable Writing by Rudolf Flesch. Back in the 40s and 50s, Flesch was hailed as the guru of clear, direct writing. His advice remains powerful and relevant today. When Flesch recommended being “trivial,” he meant you should […]
    Dean Rieck

Customer Service

Lance White, Customer Service, Sir Speedy Addison

Lance White

Lance White
Lance White was born June 9, 1978 in Gilmer Texas, and his family moved to Dallas in 1980.  Lance grew up in Garland Texas and graduated from North Garland High School in 1996.  After high school, Lance attended Stephen F Austin State University for one year before returning to Dallas and working as a building maintenance specialist for Metromedia Restaurant Group.  While working for MRG he developed several friendships with the employees of the in office print shop.  It was a friendship with Rey Alvarez that would lead Lance to Sir Speedy and introduce him to his future wife Melinda.

Melinda and Lance were married on Nov 24th 2006 in Las Vegas, Nevada, and welcomed their first child, Coley, Dec 4th 2007.  On New Years Eve 2010 they discovered that they are expecting their second child in August of this year.

Lance has been at Sir Speedy off and on for 10 years or more and has worked in almost every position in the shop.  He started in the pressroom bindery finishing the jobs that were printed by the press and digital departments, as well as being responsible for the quality control of those jobs.  After a few years in this position Lance left to work at another shop but was called back to Sir Speedy when a position opened up in the digital black and white department.  During this time, Lance was responsible for printing and finishing customers’ files and binding the completed jobs.

After several years Lance elected to leave Sir Speedy and relocate to Alphagraphics in Plano.  Lance was called by Sir Speedy when a Customer Service Position was available and once again Lance returned to his “home”, Sir Speedy.  His current position finds him on the front lines of the shop, fielding client emails and phone calls.  He and his counterpart Chris Schall are responsible for writing up all of the work orders and quotes for the walk in traffic and the leads generated by the sales team.  Lance feels deeply connected to the owner Jim Quinn, and the employees of Sir Speedy; a feeling of family that has been forged over the years and the personal experiences that started so long ago.

Chris Schall, Customer SErvice, Sir Speedy Addison

Chris Schall

Chris Schall
Chris has worked his entire career, 34 years to date in the printing industry. As a graduate of California Polytechnic State University with a Bachelor of Science Degree in Graphic Communications Printing Management, June 1978 he has served the industry in many varied roles. From customer service and production management to plant management and adult education, from sales to sales management Chris’ career path has helped him gain industry experience while working in the three major markets including California, New York and Texas. His professional experience includes pre-media services, large and small multi color sheet-fed, multi color web, digital print, variable data, direct mail, all bindery services and fulfillment as well as email marketing, data management, social media and mobile marketing.

The biggest lesson Chris has learned through his industry years is always take care of your customers regardless the cost. “It’s our customers who determine our success as well as our failure. It’s then our responsibility to help create the best value equation for each and every project our clients trust to our stewardship”.

Sir Speedy Addison is proud to be one of the Dallas areas leading marketing services firms. Jim Quinn has been the sole proprietor of the establishment since December of 1990 and has overseen the expansion of the business from printing services to a full line of marketing services targeting the small business market.

Proudly serving Addison, E. Carrollton, W. Plano, western portions of Farmers Branch, and all points in-between!

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